Privacy Policy

Effective Date: January 1, 2024

Information We Collect

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Reservation details and preferences
• Communication history and feedback

Automatically Collected Information

When you visit our website or stay at our resort, we may automatically collect:

• Device and browser information
• IP address and location data
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Personalize your experience and improve our services
• Send promotional materials (with your consent)
• Comply with legal obligations and protect our rights
• Prevent fraud and ensure security

Information Sharing

We may share your information with:

• Service Providers: Third parties who assist with operations, payment processing, and marketing
• Business Partners: Tour operators and activity providers (with your consent)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on data protection practices

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations and resolve disputes
• Maintain accurate business records

Reservation data is typically retained for 7 years, while marketing preferences are kept until you opt out.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain processing activities
• Withdraw Consent: Opt out of marketing communications

Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and user behavior
• Provide personalized content and advertisements
• Enable social media features

You can control cookies through your browser settings, but this may affect website functionality.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications for significant changes
• Updating the "Effective Date" at the top of this policy

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us: